Privacy Policy

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Holistic IQ respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, and protect your information in accordance with UK data protection law and the General Data Protection Regulation GDPR.

We may collect the following information when you interact with Holistic IQ:

• Personal information such as name, email address, phone number, and basic contact details
• Account information including login details and account preferences
• Eligibility information to confirm access to reduced cost services, which may include proof of means tested benefits, Blue Light Card membership, veteran status, disability related eligibility, or similar documentation
• Provider verification information such as qualifications, certifications, professional memberships, and valid insurance documentation
• Usage information including pages visited, clicks, and interactions with content
• Marketing preferences including your choices about receiving emails and updates
• Cookies and tracking data collected through cookies or similar technologies

We use your personal data for the following purposes:

• Providing access to the platform and connecting users with providers
• Verifying eligibility for reduced cost or accessible services
• Reviewing and approving provider applications to ensure quality and safety standards
• Managing your account and responding to enquiries
• Sending newsletters and updates where you have opted in
• Improving our website, platform, and user experience
• Complying with legal and regulatory obligations

We process your personal data based on:

• Consent for marketing communications
• Contract to provide access to the platform and services
• Legal obligation to comply with applicable laws
• Legitimate interests to operate, improve, and secure the platform
• Substantial public interest where applicable for verifying eligibility for accessible services

• Some eligibility information may be considered sensitive personal data under UK GDPR
• We only collect this information where necessary to confirm eligibility for reduced cost services
• We take additional steps to ensure this data is handled securely and accessed only where required
• Where possible, we minimise the amount of sensitive data collected
• We may verify eligibility without storing full documents where appropriate

We do not sell or rent your personal data. We may share information with:

• Service providers who support the operation of the platform such as hosting and email systems
• Practitioners or providers where necessary to facilitate bookings or connections, sharing only relevant information
• Legal or regulatory authorities where required by law
• Third parties in the event of a business transfer such as a merger or acquisition

All third parties are required to keep your data secure and confidential

We retain personal data only for as long as necessary to:

• Provide services and manage your account
• Verify eligibility and maintain fair access to services
• Comply with legal obligations
• Fulfil legitimate business purposes

• Sensitive verification data will only be kept for as long as required and may be deleted after verification where appropriate

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict processing
• Withdraw consent at any time for marketing
• Request data portability

To exercise your rights, contact:
amber@holisticiq.co.uk

• We use cookies to improve your experience and track engagement
• For more information, please refer to our Cookie Policy

• We implement appropriate technical and organisational measures to protect your data
• This includes secure storage, restricted access, and processes designed to minimise data exposure

• Our website may contain links to third party websites
• We are not responsible for their privacy practices
• We recommend reviewing their privacy policies

• We may update this Privacy Policy from time to time
• Updates will be posted on this page with a revised effective date

If you have any questions about this policy or how your data is used, contact:

amber@holisticiq.co.uk